State Farm® Insurance Agent Matt Johnson

"5 Stars! After getting very high homeowner quotes at renewal time, I contacted Maylis at Matt Johnson - State Farm to see if they could help me out. We started with homeowners and she suggested a bundling in of my auto to get the savings in place. Kemper homeowners was going to charge me 100% more for the same insurance. With the auto, Maylis found areas where I was deficient on my Geico policy and saved me big time. Her sales and customer service was excellent and she asked about my boat insurance. I went from $1700 to $700 for the same coverages! Maylis’ professionalism, care, follow-ups, communication style, listening skills and promptness wowed me. What a joy!"

"I have never had such a terrifying customer experience as I did with this agency. I asked to speak to the agent, Matt, but was unable to. My policy was inadvertently canceled by one of his staff members, who failed to confirm which household policy should have been canceled. After realizing the policy under my name had been canceled and my auto was under a different household member I called the agency to correct. Their response to their mistake was completely unapologetic and they never truly accepted responsibility for their error. I have been dealing with this situation since May 2023. I have continuously made efforts to follow up on my policy since Edna, the office manager, has not been very communitive and Matt Johnson seems to never be available, not even to call and apologize for his staff error. I am appalled at the manner in which his staff has handled my auto policy. I continue to receive the run around from Edna and even though I have maintained my professionalism, amidst my frustration, I feel very much ignored. 8/25/2023 I do not appreciate the response below. To agent Matt Johnson; your office did not in fact call me about my policy, I had to call your office and make them aware of their error to erroneously and irresponsibly remove the policy under my name. Please do not respond by telling me to call your office. I tried to contact you and you are always away and not in office. I have switched my policies to a different State Farm agent and will no longer need to deal with this office and their staff."

"Horrible customer service! I thought staying with a local agent would be best but I was VERY wrong! I added my daughter to my policy and as a new driver I knew it would be on the high side but their price was 15 to 20% higher than competitors even after jumping through all of State Farms hoops they make you jump through for discounts. (safe driver app, honor role report card and proof of drivers ed)I just got my bill for next month and they raised the already high price by almost $100 additional dollars because of a "software" issue with the safe driver app. I called the office and explained the situation to someone in the Friendswood office and he transferred me to the Matt Johnson Webster office without even telling me he was doing it. I had to tell the lady that answered everything that was going on all over again and she said that she could do nothing for me and then gave me the termination date for both of my current policies so I could take my business elsewhere I suppose. WOW."

"Called this agency just to get an idea of what I could expect for car insurance if I move there this fall and Victoria took good care of me even though she knew I wasn’t ready to buy at the moment and I appreciated that! If I do relocate there for work, she will be one of my first calls!"

"(Translated by Google) Personalized 24/7 service from Sara Ramírez in Spanish, with kindness and detailed explanations of each coverage Thank you for your time (Original) Servicio personalizado 24/7 de Sara Ramírez en español, con amabilidad y detalladas explicaciones de cada cobertura Gracias por su atención"

"Planning a move and needing quotes on home and auto insurance, I was extremely impressed with the timely response from Victoria Edwards. Not only did she respond quickly but the quotes were less than I am paying now. I hope soon to be able to complete the transition of insurance companies with Ms. Edwards."

"(Translated by Google) I highly recommend the services of Matt Johnson State Farm, and especially Sara Ramirez, for her excellent service and treatment, as well as having very competitive market rates. I have been with them for more than 2 years and I am very delighted. Atte. Violet (Original) Recomiendo ampliamente los servicios de Matt Johnson State Farm, y en especial a Sara Ramirez, por su excelente servicio y trato, además de tener tarifas muy competitivas del mercado. Llevo ya màs de 2 años con ellos y estoy muy encantada. Atte. Violeta"

"I highly recommend Matt and his team at State Farm. They saved me a ton by switching from Allstate (whom I had been with for years!) Matt was patient and thorough in working with me to quote my various policies. The customer service and support at his office is outstanding. Give him a call. You won't be disappointed."